| GuardelTtla Skin Care．corn | |
| Contact Information Name：Greta Harrison E——mail：ghl076@allemailin9．com Phone：555—23 11 Address：【not entered】 | Purchase Information Product：Sunblock Product Code： Date of Pu【rchase |
| Claim Details： I purchased a true of your sunblock from a local store a few months a90，but it now has a very different consistency from when I first bought it．It feels watery and rather greasy．Is there anything I can do to restore the sunblock to its orignal consistency?Als0，please let me know if I should have stored it in the refrigerator，as my apartment does not have air conditionin9． Thank voU very much． | |
| Submit Home | |
| T0： | <ghl076@allemailin9．corn> |
| From： | Guarderma Customer Service<customer> |
| Subject： | Reference number l 53206 |
| Dear Greta Harrison， Thank you very much for your inquiry．We are happy to help you with your questions· FIDm the code you gave us，we have determined that your sunblock passed its expiration date three months a90．This is the most likely reason why its consistency has changed． The product should retain its consistency at reasonable room temperatures，even in warm areas· Refgeration will not restore it to the original consistency．Given the expiration，the active ingredients in the sunblock have lost effectiveness． We would be happy to replace the product．However，we will need your fun contact information before processing this．PIease call(888)195—3958，extension l l 2，with reference number l53206 to provide the information． P1ease feel free to contact US again with any questions． Bradley Martin Customer Service Representative GuardelT／la Skin Care | |
A． The color became darker.
B． The tube broke.
C． It was not effective.
D． The texture changed.
A． Leaving the sunblock in a warm place
B． Using the sunblock close to water
C． Spreading the sunblock too thickly
D． Storing the sunblock in bright light
A． The sunblock became too old.
B． Guarderma used poor quality
C． Ms.Harrison applied the sunblock incorrectly
D． Room temperature affected the sunblock
A． From Ms.Harrison's description of the problem
B． Through previous reports of similar
C． From the location of Ms.Harrison's apartment
D． Through information associated with the product code