A．To explain that an investigation takes five days to complete
B．To acknowledge that the claim has been received
C．To inform Ms. Waring that her claim will likely be approved
D．To request more information about the claim

A．lined up
B．sent in
C．put away
D．cut back

A．By returning the money to her credit card account
B．By giving her a credit toward a future purchase on the company's Web site
C．By using an express delivery service to send her a check
D．By shipping her a second copy of her order at no charge