Questions refer to the following letter. Customer Service Departmen-考呗网题库移动版

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单选题 Questions refer to the following letter.
Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
New Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store.The ____102____ delivery time was five business days, so I expected to receive the items no later than February 11.When this day came and my order had not arrived, I was upset.
I waited another week to ____103____ any unexpected postal delays, and then, on February 18, I emailed the Northland Customer Service Department about the problem.They responded
immediately with an apology and promised to resend the order by express delivery at no extra charge.I received it just two days later, on February 20.
I would like to _____104______ my gratitude to the Customer Service Department.You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore
___________

A．estimate
B．estimated
C．estimation
D．estimating

参考答案B

解析: 空格处应填入可以放在定冠词the和名词delivery line之间的形容词，B和D为正确答案的备选项。句子表示“预计的发货时间”，因此被动形式的B为正确答案。

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单选题 ____________

A．be allowed for
B．allow for
C．be allowing
D．allow of

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单选题 ____________

A．summon
B．share
C．remind
D．express

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单选题 Questions refer to the following e-mail.
TO: Bertrand Fournier, Plant manager b_fournier@dawson.com
From: John Reynolds, Industrial production manager j_reynolds@dawson.com
Re: Valbonne, France plant
Date: January 13
Dear Mr.Fournier,
Thank you for your e-mail requesting that our engineers from London examine your chocolate production plant in Valbonne again next month.All of us at Dawson corporate headquarters appreciate your factory's desire to manufacture the finest chocolate, and we want to provide a support team to ensure that this is possible.Before we schedule a trip for Edith Singh and Barry Weinstein to visit your plant again.I have a few questions in regard to the production problems you mentioned.First, I was wondering when the refrigeration unit was inspected last.Some Dawson plants in Geneva and Warsaw recently reported problems with their refrigeration systems, so I suggest that the temperature of the refrigerators during the cooling phase be checked.Second, do you think it is necessary for Ms.Singh and Mr.Weinstein to stay in Valbonne an entire week?
I believe their examination could be completed within two days.
Please let me know your views on these issues.I look forward to hearing from you.
Regards,John Reynolds
To: John Reynolds, Industrial production manager j_reynolds@dawson.com
From: Bertrand Fournier, Plant manager b_fournier@dawson.com
Re: Valbonne, France plant
Date: January 15
Dear Mr.Reynolds,
Thank you for your reply.In response to your questions, we have carefully examined all of our equipment and the entire production process, from the grinding of the cocoa beans to the pressing of the chocolate.The refrigerators are cooling the product at the appropriate temperature, but we are still producing chocolate that is too bitter.We believe the problem may be either in the grinding or roasting of the cocoa beans, but we need your engineers to verify our suspicion.As to the duration of the engineers' visit, you may be correct.They do not need to stay a week in Valbonne,but I would suggest they stay at least three days.
Please confirm the dates of February 12-14 for their trip.
Regards, Bertrand Fournier
Why is Mr.Reynolds writing to Mr.Fournier?

A．To request that Mr.Fournier visit London
B．To clarify details of an upcoming trip
C．To accept a position at Mr.Fournier's company
D．To express dissatisfaction with a recent plant inspection

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