以下关于2012年建材行业产销状况的描述，与资料相符的是( )。-考呗网题库移动版

单选题以下关于2012年建材行业产销状况的描述，与资料相符的是( )。

A．玻璃制品制造业存货同比增速低于水泥制造业
B．玻璃制品制造业存货比上年增长约30亿元
C．2012年全年水泥销量超过21亿吨
D．建材行业利润总额比上年增长约200亿元

参考答案C

解析:【答案】C。解析：A项，玻璃制品制造业存货同比增速为15．8％，水泥制造业为1．8％，前者大于后者，错误；

C项，根据第一、三段可知，2012年水泥产量为21．8亿吨，其产销率为97．3％，根据产销率=销量÷产量，则水

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单选题根据以下材料，回答题
Questions 46-50 refer to the following e-mail
AIIthesales．comCustomer Claim F0rnl
Order Number：058—9199
Date：August l5
Name：Sandra Waring

Item Details：
History of Atlantis：The Lost Land[paperback】by Frank Whittman
Claim Details：
I Durchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28．When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site．I left a message on the automated recording system but did not receive a response．I
left a second message on August l l but still received no response．As I need the item right away，I plan to purchase a copy from a local bookstore．Therefore．I am asking for a full refund for the cost of this order，as the charge has already appeared on my credit card statement．
T0：
Sandra．waring@email．corn
From：
customerservice@allthesales．con
Date：
August l5
Dear Ms．Warin9，
Your claim has been received and assigned reference number AZl01 14．Please be advised that most claims are
resolved within 7 days of the date when the claim is filed．
We apologize for the inconvenience you experienced with your order．Our records indicate that your order was
shipped on July 7 via standard ground shippin9．We are currently investigating this matter further and will contact
you with our findings within 48 hours．Ⅱyour claim is approved．we will issue a refund in the same form as your
original payment was made．Credit card reimbursements take 5 business days to process，while refunds for checks
and money orders are sent within 24 hours by special delivery．
Deodre Skehan
Customer Service Department
Allthesales．corn

Why did Ms. Waring fill out the claim form?

A． She was charged twice for the same order
B． The seller sent the wrong item
C． The item she order was damaged
D． She never received the item she ordered

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单选题 What did Ms. Waring do before filling out the claim form? _______

A． She visited a bookstore
B． She canceled her payment
C． She returned the item
D． She called the seller

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单选题 What is the purpose of the e-mail? _______

A． To explain that an investigation takes five days to complete
B． To acknowledge that the claim has been received
C． To inform Ms. Waring that her claim will likely be approved
D． To request more information about the claim

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AIIthesales．comCustomer Claim F0rnl
Order Number：058—9199 Date：August l5 Name：Sandra Waring	Item Details： History of Atlantis：The Lost Land[paperback】by Frank Whittman
Claim Details： I Durchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28．When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site．I left a message on the automated recording system but did not receive a response．I left a second message on August l l but still received no response．As I need the item right away，I plan to purchase a copy from a local bookstore．Therefore．I am asking for a full refund for the cost of this order，as the charge has already appeared on my credit card statement．
T0：		Sandra．waring@email．corn
From：		customerservice@allthesales．con
Date：		August l5
Dear Ms．Warin9， Your claim has been received and assigned reference number AZl01 14．Please be advised that most claims are resolved within 7 days of the date when the claim is filed． We apologize for the inconvenience you experienced with your order．Our records indicate that your order was shipped on July 7 via standard ground shippin9．We are currently investigating this matter further and will contact you with our findings within 48 hours．Ⅱyour claim is approved．we will issue a refund in the same form as your original payment was made．Credit card reimbursements take 5 business days to process，while refunds for checks and money orders are sent within 24 hours by special delivery． Deodre Skehan Customer Service Department Allthesales．corn