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单选题 ________________

A．Handling customer complaints.
B．Recruiting and training new staff.
C．Developing computer programs.
D．Dispatching ordered goods on time.

参考答案A

解析: 【预测】选项均为工作内容表明，本题可能考查某人工作的具体内容。
【解析】A。对话中男士问女士在工作中最困难的部分是什么(the most difficult part)，女士回答说对付生气的顾客(handling angry customers)，即处理顾客的不满和抱怨，由此可知答案为A.

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单选题________________

A．She likes something more challenging.
B．She likes to be nearer to her parents.
C．She wants to be with her husband.
D．She wants to have a better-paid job.

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单选题 ________________

A．In a couple of days.
B．Early next month.
C．In two months.
D．Right away.

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单选题Questions are based on the passage you have just heard.
______________

A．They asked their kids to come home.
B．They borrowed $10,000 from the school.
C．They encouraged their twin sons to do part-time jobs.
D．They got help from the school and the federal government.

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