A．She complains a lot.
B．She plans to quit her job.
C．She is very familiar with the city.
D．She is often criticized by her customers.
A．Common causes of anger.
B．Judging people's behavior.
C．Changing people's attitudes.
D．The effects of negative behavior.
A．When they're unable to control the person's behavior.
B．When the causes of the behaviour are obvious.
C．When the consequences of the behaviour are unpleasant.
D．When the behaviour is expected.
A．It's not always clear why people behave in certain ways.
B．People usually blame others for their mistakes.
C．Certain conditions cause drivers to behave strangely.
D．The reason for some behaviour is obvious.