A．He wants to get the heating fixed in his room.
B．He wants to call room service.
C．He wants to praise the hall porter.
D．He wants to get his money refunded.
A．He is too old to know how to respect the others.
B．He is treated unjustly by all customers.
C．He doesn't know how to respect the customers.
D．He is very much qualified for his work in the hotel.
A．He is satisfied except the bad food.
B．He isn't satisfied with the restaurant.
C．He thinks the waiters are helpful.
D．He feels being cheated by the manager.