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单选题

A． Those having a taste or smell component.
B． Products potentially embarrassing to buy.
C． Those that require very careful handling.
D． Services involving a personal element.

参考答案A

解析: What products are unsuitable for selling online?
【解题思路】四项均是对某种特定商品或服务的属性或特征的描述。本题考查的内容应该与某种特定的产品或服务的特点有关，听录音时应将重点放在四项的关键信息上(taste or smell component，embarrassing to buy，careful handling，personal element.。
【解析】讲话的中间部分提到，通常来说，不适合在网上销售的产品包括那些需要人们品尝或者闻味道的产品，后面列举了新鲜食品和香水的例子，因此可以得出A项为正确答案。B项是讲话中提到的特别适合在网上销售的产品，另外两项讲话中没有提及，故排除。

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单选题

A． Those who live in the virtual world.
B． Those who have to work long hours.
C． Those who are used to online transactions.
D． Those who don't mind paying a little more.

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单选题根据下面资料，回答题
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any 26 you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain 27. In a chain store ask to see the manager.
Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in 28 , write a letter. Be sure to 29 to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not 30 with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to 31 or repair the faulty article. You may find this an 32 solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And if you have suffered some 33 loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would "rather have money, say so. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you money, ask for 34 from your Citizens' Advice Bureau before you accept a credit note. In some cases the shopkeeper does not have to give you your money back--if, for example, he changes an article simply because you don't like it or it does not fit. He does not have to take back the goods in these 35 .
A. intimate
B . attractive
C. person
D. attachment
E. satisfied
F. receipt
G. contaminate
H. replace
I. special
J. stick
K. vigorously
L. advice
M. circumstances
N. directly
O. Petitions
第（26）题选

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单选题第（27）题选

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