A．Different in personality.
B．Rude to women drivers.
C．Rather difficult to please.
D．Talkative and generous with tips.
A．She complains a lot.
B．She plans to quit her job.
C．She is very familiar with the city.
D．She is often criticized by her customers.
A．Common causes of anger.
B．Judging people's behavior.
C．Changing people's attitudes.
D．The effects of negative behavior.
A．When they're unable to control the person's behavior.
B．When the causes of the behaviour are obvious.
C．When the consequences of the behaviour are unpleasant.
D．When the behaviour is expected.