A．Systematic management.
B．The transport of goods.
C．Customer service.
D．The concept of benefits.
A．Material management.
B．Physical distribution.
C．Supply chain management.
D．Human resource management.
A．He wants to get the heating fixed in his room.
B．He wants to call room service.
C．He wants to praise the hall porter.
D．He wants to get his money refunded.